Your travel and / or tour arrangements provided by Gio Tours are subject to all the terms and conditions set forth in this statement . Please read this entire statement as carefully as possible.

Gio Tours, will not give your name, e-mail address, phone number, or postal address to any other person that does not pertain to your trip. This information is strictly to assist us getting you the information you are seeking and to provide you with the best service.
In recommending and providing travel services in each of our destinations, Gio Tours, reserves accommodations and other services through locally-based tour operators with the appropriate local influence.

RESERVATIONS :

A Deposit of $ 100 USD per person is required to active a reservation .Balance is due 30 days prior to departure . Bookings taken within 15 days of travel date require the same initial activation deposit, and balance will be due upon confirmation. Due to the popularity of the destination ( s ), the small size of some boutique hotels, inn and lodges, and during certain holiday periods, additional deposits and / or payments may be required to continue holding the confirmed space.

1- To guarantee a reservation, the passengers information should be faxed or emailed, and all the payment should be upon confirmation.

2- Special information such as date changes, special meals, lodging etc, should
be written by e-mail or fax to our office at the time of initial reservation.

3-When making a reservation, the client should ask for written confirmation from our Reservations Department as a guarantee.

CANCELLATION AND REFUNS :

1- To avoid charges on One Day Tours, written cancellations must be made at least 24 hours in advanced ( to the tour departure time ).

2- Charges for cancelled tours that require lodging are subject to individual Hotel Cancellations Policies.

3- Gio Tours, is responsible for running a tour once information has been received. Any tour cancellations made 24 hours prior notice will be charged in full ( one day tours).

4- If a passenger needs to cancel a tour with less than 24 hours notice, Gio Tours them the option of changing the date of their tour .Only for regular tours ( one day tours ). No money will be refund.

5- Regular Tours are defined as the one- day tours that operated by Gio Tours.

6- In case of “ No Show “ the service will be charged according to our regular fees.

7- Gio Tours will wait 5 minutes for a passenger after the specific pick up time .Then, the guide will ask the Hotel to stamp his document in order to prove that he was there at the time and he will continue with the tour. The client will be charged as a “ no show “.

8- A cancellation made 2 weeks before the arrival date : No charge for the client. A cancellation made 1 week before the arrival date : The client will paid 50% to Gio Tours . A cancellation made less than a week before the arrival date : The client will paid the 100 % to Gio Tours ( subject to Hotel Cancellation Polities ).

CHILDREN POLITIES:

1- Passengers over the age of 3 years old will paid the normal adult fee.

2- Passengers under 3 years old are consider infants and do not have to paid any charge, Parents will assume their expenses and provide their meals.

OTHER POLITICIES:

1- Gio Tours reserves the right to change the route of any tour if it is considered to be beneficial to the client.

2- Gio Tours reserves the right to exclude any participant in the tour of his / her behaviour is in anyway injurious to the welfare of the group.

3- In some cases Gio Tours , acts as an agent and requires external services from hotels, tour operators, restaurants, transportation companies etc. In these cases , their insurance and cancellation policies have priority over tours. Nevertheless , our vehicles have the best insurance coverage allowed by the Costa Rican government.

4- Any changes made to the itinerary by the passenger once the trip has commenced are the sole responsibility of the passenger . No refunds for unused services.

5- Passengers must carry valid passport to travel to Costa Rica. We can not assume responsibility for denied boarding.

6- On sight-seeing vehicles and light aircraft, one suitcase per person is allowed ( 25 lbs per person ) . Gio Tours accepts no liability for loss or damage to luggage; this is the traveller’s responsibility.

7- We accept no responsibility for losses or expenses caused by delays or changes to schedules by the airlines and / or other transportation suppliers. We further decline responsibility for losses or accidental expenses incurred as a result of defaults, sickness, weather conditions, strikes, war, riots, insurrections or other such similar causes. These losses and / or expenses are the responsibility of the traveller. No refunds for unused services.

8- Travellers choosing to participate in these vacation programs do so at their own risk . Gio Tours is not to be held responsible for injuries , damage expenses and / or cost resulting from accidents or accidental death while participating in these vacation programs .Travellers have been directed to read these disclaimers.

SERVICE PAYMENT INFORMATION :

Instructions to receive payments orders

The ordered must instruct his Bank to transfer funds to Bank of New York, New York, New York, SWIFT : IRVTUS3N, ABA: 0210 0001 8, for credit to account number 8033383577 of Banco Interfin S.A., San Jose, Costa Rica, SWIFT: INTECRSJ, for final credit to account number: 304936001 of Gio Tours CR de Costa Rica.